Refund policy

Last updated: 09/10/2026

Thank you for shopping with Elyserra. We want you to be happy with your purchase. This Refund Policy explains our approach to returns, exchanges, and refunds.

Returns
Unopened, unused products may be returned within 30 days of delivery for a full refund. Because our products are personal-care items, opened or used products can only be returned if they arrived damaged or defective, for hygiene and safety reasons.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.

How to Start a Return
To start a return, contact us with your order number and the reason for your return, and we will provide instructions on how to proceed.

Refunds
Return shipping is the customer's responsibility. If your order arrived damaged or defective, we'll cover the cost of returning it. We don't charge a restocking fee. Once we receive and inspect your return, refunds are issued to your original payment method and typically appear within 10 days.

Exchanges
If you would like a different product instead of a refund, contact us and we will do our best to arrange an exchange.

Contact Us
If you have any questions about this Refund Policy, please email us at Support@elyserra.com.